crestvault Order & Shipping Policy

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Thank you for choosing crestvault. We are committed to getting your grocery and kitchen essentials to you safely and efficiently, with clear communication at every stage of the journey. This policy explains how we process, ship, and support your orders so you always know exactly what to expect.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on business days are typically processed the same day. Orders received after that time, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using cold-chain insulation and shipped Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping option and its cost is shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Timelines may be slightly longer during peak holiday periods or severe weather events.

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International Shipping

crestvault also ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges when they arrive in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a tracking link and carrier details.

If you have not received a tracking number or see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• If you need to change your shipping address or adjust your order, please reach out to us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for the safe delivery of every order:

• Perishable Items: If a perishable item arrives spoiled, damaged, or otherwise compromised due to shipping delays, please notify us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement promptly.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: crestvault
• Customer Support Email: [email protected]
• Customer Support Phone: 19378130452
• Physical Business Address: 700 18TH AVE, MIDDLETOWN, OH 45044, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST